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Singpass service counter is a walk-in assistance desk where users go to resolve problems with their Singpass account or get in-person support.

Visit a Singpass counter if you’re having trouble registering, forgot your password, need to update personal details, or can’t unlock your account online.

Most Singpass counters are located at ServiceSG Centres, larger community centres, or government buildings such as the ICA Building and selected Community Clubs.

You can get help on-site for activating your account, changing credentials, setting up copyright, or resolving any technical problems.

Be sure to have your NRIC or FIN ready—this speeds up the process and ensures staff can address your request.

Operating hours vary by location—most counters open during office hours on weekdays and sometimes on Saturdays. Check the specific centre’s timings before visiting.

For smooth in-person website service with government digital identity matters, Singpass counters are always ready to assist.